I. Pre-launch Stage: Warehouse & Store System Binding and Configuration

After merchants complete the onboarding procedures for TikTok US Stores, the top priority is to realize data communication between the store and overseas warehouse, which is the fundamental operation for compliant shipment.

Log in to the TikTok Merchant Backend and navigate to the Logistics Settings section. Fully fill in the physical address of the overseas warehouse and exclusive return address. The system supports input of multiple sets of warehouse addresses, allowing merchants to assign outbound warehouses based on product sales regions. Select the TikTok Shipping fulfillment model, complete service provider authorization, and enable automatic order push permissions.

Connect to Yunquna’s self-developed Warehouse Management System (WMS) and submit API authorization to finish binding. Once bound, two-way real-time synchronization of store SKUs, orders and inventory data will be achieved. Pre-enter all SKU codes of on-sale products, and simultaneously record each item’s length, width, height and weight. Inside the warehouse, storage zones are divided according to these parameters. Battery-powered goods, oversized items and high-value products are stored in separate zones to cut down time spent on outbound inspection and verification.

II. First-Mile Stock-in Warehouse Specifications

All procedures for transporting domestic goods to US overseas warehouses are centrally coordinated by Yunquna’s first-mile trunk logistics team; merchants only need to submit warehouse-in advance notices.

Prepare detailed warehouse-in documents that clearly mark the SKU quantity and carton marks of goods in each carton. Affix exclusive SKU labels on the outer side of individual products. Fragile and battery-powered goods must be attached with complete compliance certification documents to avoid customs clearance detention at ports. Two transport channels (sea freight and air freight) are available for independent selection to match different restocking cycles. After cargo arrives at US ports, our contracted fleets will complete container pickup and transshipment, delivering goods directly to corresponding warehouse storage zones.

Upon goods arrival at the warehouse, staff will count each item one by one against warehouse-in documents, inspect product appearance, and verify actual weight and dimension data. Barcode scanning is adopted to complete shelving and storage, with inventory data synchronously updated to the TikTok Store Backend. Real-time inventory visibility helps merchants adjust online listing schedules flexibly.

III. Standard Operating Procedures for Order Outbound Fulfillment

Once buyer orders are generated on the store, data will be automatically synchronized to Yunquna’s overseas warehouse operation backend without manual spreadsheet transmission.

Warehouse staff retrieve order information to conduct picking and standardized packaging. All packages shall be affixed with official TikTok shipping labels; third-party proprietary courier documents are prohibited, as the platform only recognizes standard waybills auto-generated by the system. The warehouse maintains a stable order processing rhythm, completing packaging and labeling within the time limit after order generation. Local logistics carriers will collect parcels on-site. After parcel pickup, full logistics tracking data will be automatically sent back to the TikTok Store Backend, enabling buyers to view delivery status in real time.

The platform sets clear rules on order pickup duration; exceeding the time limit will cause fluctuations in the store’s fulfillment metrics. Yunquna’s warehouses are strategically located adjacent to FedEx and UPS transit hubs to shorten parcel waiting time for pickup, delivering shorter delivery lead times for buyers in Western US regions.

IV. In-Warehouse Return & After-sales Handling Process

After buyers submit return requests, all returned parcels are consolidated to the corresponding overseas warehouse, and merchants do not need to conduct cross-regional follow-up for all after-sales processing.

After receiving returned parcels, warehouse staff unpack and conduct quality inspection, sorting goods into two categories: intact resalable items and damaged non-resalable items. Undamaged goods will be rescanned and restocked, with inventory figures updated synchronously on TikTok Stores for re-dispatching upon new orders. Damaged goods are stored in separate zones, and merchants may choose either on-site destruction or bulk shipment back to China as needed.

All after-sales processing records are pushed to the merchant operation backend, with inspection results and processing status of every return fully archived. This supports TikTok Store after-sales appeals and refund reconciliation, lowering communication costs arising from multi-channel coordination.

V. Warehouse & Distribution Supporting Services Tailored for TikTok US Stores

Yunquna’s overseas warehouses offer a full range of value-added services to accommodate fluctuating order volumes brought by TikTok live streaming and short-video sales. Dedicated storage and packaging workstations are set up for medium-to-large items including furniture, outdoor equipment and fitness gear, with product assembly and outer package reinforcement services provided. We support commodity labeling, label replacement and bulk transshipment to meet the demand of simultaneous product listing across multiple online channels. The system automatically assigns the nearest warehouse for outbound delivery based on buyers’ shipping addresses, cutting extra logistics costs incurred by cross-regional delivery.

The entire logistics chain only requires one single service contact point with Yunquna. Issues concerning first-mile transportation, warehouse management and last-mile delivery are uniformly handled by dedicated account managers. Round-the-clock customer service specialists monitor abnormal inventory and order issues, and handle mass outbound demands during live streaming order surges.

Overseas warehouse shipment for TikTok US Stores covers multiple operational modules including stock preparation, system integration, order outbound and return after-sales. Every operational detail impacts the store’s overall fulfillment performance. Yunquna operates multiple warehouse sites across the United States, and our digital management system enables a fully connected fulfillment chain for TikTok Stores, covering the entire workflow from domestic cargo dispatch to US buyer receipt and return disposal. Merchants adopting this integrated warehouse and distribution service can smoothly launch full-process overseas warehouse delivery operations for TikTok US Stores and streamline daily cross-border logistics management.